Quick overview

We collect the information we need to run the store, process orders, ship products, handle returns, answer questions and send emails when you sign up for them.

We do not sell your personal data. We do not play weird data games. We only use what is needed to keep LOV working properly.

Questions about your data? Email us at contact@loomofvoices.com.

Owner details

Brand: LOV, also known as Loom Of Voices
Business: LOV
Country: The Netherlands
Email: contact@loomofvoices.com

Main purpose: selling clothing and accessories, sharing stories through our brand and communicating with customers.

What we collect

When you place an order, create an account, contact us or sign up for emails, we may collect personal information such as your name, email address, shipping address, billing address, order details, payment status and any information you choose to send us.

We may also collect technical information such as your IP address, browser type, device information, pages visited, cart activity, checkout activity and cookie preferences.

We do not store full payment card details ourselves. Payments are handled by payment providers.

Why we use it

Orders

We use your data to process your order, accept payment, ship your package, send order updates, handle returns, process refunds and provide customer support.

Accounts

If you create an account, we use your data to let you view your order history, manage your details and access account features.

Emails

If you sign up for emails, we use your email address to send updates, early access, launch information and discount codes. You can unsubscribe at any time.

Website

We use technical data to keep the website secure, understand what works, improve the store and prevent fraud or abuse.

Legal basis

We only process personal data when we have a valid reason to do so.

Contract: to process orders, payments, deliveries, returns, refunds and customer service requests.

Legal obligation: to keep records required for tax, accounting and legal purposes.

Consent: when you sign up for marketing emails or accept optional cookies.

Legitimate interest: to keep our website secure, improve our store, prevent fraud and reply to your messages.

Who we share data with

We only share personal data when it is needed to run the store, deliver your order, process your payment or comply with legal obligations.

This may include Shopify for our webshop, Mollie for payments, MyParcel and PostNL for shipping, email and marketing tools, analytics tools and professional service providers such as accounting or legal support.

We do not sell your personal data.

Payments

Payments are processed by third-party payment providers. We receive payment status information, but we do not store full payment card details ourselves.

Payment providers may process your personal data according to their own privacy policies.

Shipping

To deliver your order, we share the necessary shipping information with our shipping partners. This can include your name, delivery address, email address, order details and tracking information.

Shipping information is used to create labels, send tracking updates and deliver your package.

Marketing emails

If you sign up for emails, we may send you updates, early access, product information, launch details and discount codes.

You can unsubscribe at any time by using the unsubscribe link in our emails or by contacting us.

No spam. No daily “you forgot something” energy.

Cookies

Our website uses cookies and similar technologies. Some cookies are necessary for the website to work, for example for the cart, checkout, account login and security.

We may also use analytics or marketing cookies to understand how people use the store and to improve what we do. Where required, we ask for your consent first.

You can control cookies through your browser settings or through the cookie options shown on our website.

Social media

LOV may be active on social media platforms such as Instagram, TikTok or other channels. If you interact with us there, the privacy policy of that platform also applies.

We may see public information from your profile, messages you send us, comments, tags or other interactions. We use this only to communicate with you, share brand content or manage our social media presence.

International processing

Some services we use may process data outside the European Economic Area. When this happens, we rely on the safeguards used by those service providers to protect your data.

We try to work with reliable providers that take privacy and security seriously.

How long we keep data

We keep personal data only for as long as needed for the purpose it was collected.

Order and invoice data may be kept for as long as required by tax, accounting and legal rules.

Marketing data is kept until you unsubscribe or ask us to remove it.

Customer service messages are kept for as long as needed to handle the request and protect our business if there is a dispute.

Your rights

You have the right to ask us what personal data we have about you. You can also ask us to correct, delete or restrict the use of your data.

You can object to certain processing, request a copy of your data or withdraw your consent for marketing at any time.

To make a request, email us at contact@loomofvoices.com.

We may ask you to verify your identity before handling certain requests. Not to be annoying, just to make sure we are not handing your data to someone else.

Complaints

If you have a question or complaint about how we handle your personal data, contact us first at contact@loomofvoices.com.

You also have the right to contact the Dutch Data Protection Authority.

Security

We take reasonable technical and organisational measures to protect your personal data against loss, misuse, unauthorised access and unwanted disclosure.

No system is perfect, but we do not treat your data like a receipt at the bottom of a tote bag.

Children

Our store is not aimed at children. We do not knowingly collect personal data from children.

Automated decisions

We do not make decisions with legal or similarly significant effects based solely on automated processing.

Other websites

Our website may contain links to other websites or platforms. We are not responsible for the privacy practices of those websites. Check their privacy policies when you leave our site.

Changes

We may update this privacy policy from time to time. The latest version will always be available on this page.

Last updated: 8 July 2026

Contact

Questions about this privacy policy or your personal data? Email us at contact@loomofvoices.com.